This Privacy Policy applies to all users of the 12cuc website, mobile app, and all services we offer. By using our platform, you agree to the practices described in this document. Any enquiries may be directed to our team via live chat or support email.
We understand that every time you share personal information with any online platform, you are placing your trust in them. At 12cuc, we take that trust seriously. This Privacy Policy is written in plain language — not filled with legal jargon — so you truly know what happens with your data.
We only collect information necessary to provide you with a better service. No data is sold to third-party advertisers. No information is shared without your consent except where required by law. This is not merely a promise — it has been our operating principle since 12cuc was founded in 2018.
12cuc Privacy Commitment
Six core pillars that underpin our approach to protecting every member's personal data.
High-Level Encryption
All data transmitted between your device and 12cuc servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions.
No Data Sales
12cuc does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
You Are in Control
You have the right to access, update, and request the deletion of your personal data at any time through our official support channels.
Secure & Protected Servers
Member data is stored in data centres equipped with multi-layered physical and digital protection — including advanced firewalls, intrusion detection, and regular backups.
Legal Compliance
12cuc fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data privacy regulations within our operating jurisdictions.
Immediate Incident Notification
Should a data security breach occur that affects your information, we are committed to notifying you within 72 hours of becoming aware of the incident.
1Information We Collect
12cuc collects your personal information through several different methods. As a general rule, we only collect information that is strictly necessary to provide you with the best possible service.
A. Information You Provide Directly
- Full name, date of birth, and gender upon account registration.
- National ID or passport number for KYC verification purposes.
- Active email address and mobile phone number.
- Bank account or e-wallet details used for deposits and withdrawals.
- Photos or supporting documents uploaded during the identity verification process.
B. Information Collected Automatically
- IP address and approximate location based on IP.
- Device type, operating system, and browser version used.
- Pages visited, time spent on the platform, and navigation patterns.
- Login session data including date, time, and access location.
- Cookie information and other tracking technology data (see Section 5).
2How We Use Your Data
The information we collect is used for the following purposes. We will not use your data beyond the scope stated here without obtaining your consent first.
| Purpose of Use | Types of Data Collected | Legal Basis |
|---|---|---|
| Registration & account management | Name, email, phone number | Contract performance |
| Identity verification (KYC) | ID document, facial photo | Legal obligation |
| Deposit & withdrawal processing | Bank / e-wallet details | Contract performance |
| Fraud prevention & security | IP address, session logs, activity patterns | Legitimate interest |
| Service communications | Email, phone number | Contract performance |
| Platform improvements | Anonymised usage data | Legitimate interest |
| Promotions & personal offers | Activity history, preferences | Your consent |
3Information Sharing
12cuc keeps your information strictly confidential. However, there are specific situations where data sharing is necessary or required:
- Payment providers: Transaction information is shared with licensed payment providers to process your deposits and withdrawals securely.
- Identity verification partners: KYC data is submitted to third-party verification services that comply with international data security standards.
- Legal requirement: We comply with court orders or lawful requests from authorities related to the prevention of financial crime or money laundering.
- Business transfer: In the event of a company merger or acquisition, your data will be transferred to the new entity with prior notice to you.
4Data Security
We continuously invest in our security infrastructure to ensure your data remains protected at all times. The technical security measures we have implemented include:
- Data encryption in transit using TLS 1.3 and SSL 256-bit protocols.
- Encryption of stored data (data at rest) using AES-256.
- Two-factor authentication (2FA) is available for all member accounts.
- 24/7 system monitoring by our cybersecurity team.
- Penetration testing is conducted regularly by independent auditors.
- Role-based access control — only staff with specific authorisation can access sensitive member data.
- Full audit logs for all access to personal data.
While we take all reasonable measures, no system in the world can be guaranteed 100% safe from cyber threats. We therefore encourage you to play your part in keeping your account secure by using a strong password and never sharing your login credentials with anyone.
5Cookies & Tracking Technologies
12cuc uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, session security, and bet slip management. These cookies cannot be disabled.
- Performance Cookies: Helping us understand how users interact with the platform so we can make improvements. Data is collected anonymously.
- Functional Cookies: Saving your preferences such as language, time zone, and display settings to provide a more personalised experience.
- Marketing Cookies: Used to show you relevant promotions based on your usage patterns. You may decline these cookies via your browser settings.
6Your Rights
As a 12cuc member, you have the following rights regarding your personal data. We fully respect and support the exercise of these rights:
Right to Access
You may request a copy of all personal information we hold about you.
Right to Rectification
You may update or correct any information that is inaccurate or out of date.
Right to Erasure
You may request the deletion of your personal data, subject to legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You may request your data in a structured format for transfer to another platform.
Right to Restriction
You may request a restriction on data processing while a dispute or review is in progress.
To exercise any of the rights above, please contact our support team via live chat or email. We will process your request within 14 working days.
7Data Retention & Deletion
12cuc retains your personal information for as long as your account remains active or as long as necessary to provide services to you. Our data retention policy is as follows:
- Active account data: Retained for the duration of your active account plus 5 years after closure, in compliance with anti-money laundering legal requirements.
- Financial transaction records: Retained for 7 years in accordance with Malaysian financial regulatory requirements.
- Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
- Cookie and session data: Session cookies are deleted when you close your browser. Persistent cookies expire within 30 to 365 days depending on their type.
8Privacy Policy Changes
12cuc may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes occur, we will:
- Updating the "Last Updated" date at the top of this page.
- Sending notifications to all active members via email or in-app notifications.
- Displaying a prominent notice on the platform's home page for at least 7 days.
Continued use of the 12cuc platform after the effective date of any changes means you accept the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before they take effect.
9Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
- Live Chat: Available on the 12cuc app and website, 24 hours a day, 7 days a week.
- Data Protection Email: [email protected] — replied within 3 business days.
- General Support: [email protected] — for general account-related enquiries.
- Help Center: Visit page FAQ us for an immediate response.
Privacy-Related FAQ
Privacy Summary
- 256-bit SSL encryption for all data
- No sale of data to third parties
- Malaysia PDPA 2010 Compliance
- Data access & deletion rights guaranteed
- Incident notification within 72 hours
- 24/7 data protection support
Trusted Platform, Privacy Guaranteed
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